British Airways passengers are facing long delays due to an IT issue - here’s what travellers need to know

British Airways (BA) passengers are facing long delays caused by an IT glitch that is interfering with check-in systems. Many passengers have reported delays and cancelled flights as a result of the IT problems this morning (7 Aug).

Images posted on social media showed long queues of holidaymakers, as well as error messages on the BA app.

Departures and check-ins are affected

The airline confirmed that a “systems issue” was affecting check-in and departures at Heathrow, Gatwick and London City airports. These are the only airports affected, as it is not a global IT outage.

A total of 86 flights have been cancelled from BA’s main flight base at Heathrow, including ones to Athens, Istanbul, Amsterdam, St Petersburg, Split and Venice. Internal flights that have been cancelled include connections to Edinburgh and Glasgow.

Meanwhile, from Gatwick, round-trips to Glasgow, Jersey, Malaga, Naples and Venice have been cancelled.

A British Airways spokesperson said, “We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports.